How can we help you today?
Enter your search term here...
to submit a new ticket
Check ticket status
iFOREX UK Support Center
Who is iFOREX.co.uk?
What sort of financial services does iFOREX offer?
What type of instruments can I trade at iFOREX?
What is Forex trading?
What is online CFD trading?
See all 12 articles
Password & Login
I forgot my password. What can I do?
Can I change my password?
How do I login to my iFOREX account and trading platform?
How can I get an iFOREX Demo Account?
I can’t access my Demo Account anymore. What can I do?
What causes the price of instruments to increase/decrease?
How should I choose which CFD instruments to trade?
How do I choose my deal size?
What does the terms 'going long’ and ‘going short’ mean?
How do I decide if I should Buy or Sell?
See all 20 articles
Personal details, Compliance & Documents
What are the general information questionnaires and why do I need to answer them?
What documents will I be required to send?
How can I send you my documents?
How can I send you a copy of my credit card?
Why can’t I send the documents via the upload system?
See all 7 articles
Can I trade CFDs on my mobile?
How can I change the date and time settings on my PC?
I cannot see the charts. What should I do?
I don’t have Adobe Reader on my PC. How could I read PDF files?
Opening an account
How do I open an account with iFOREX?
What are the registration fees?
How can I fund my iFOREX account?
How will deposits to iFOREX appear on my card statements?
I funded my iFOREX account using a bank wire. When will I see the funds?
I tried to fund my account using a credit/debit card but got a failure message. Now what?
Why do I see a deposit failure notification?
See all 8 articles
Training & Educational material
What does a sample trading example look like?
Why can’t I access the video tutorials?
Withdrawals & Closing an account
How do I withdraw funds?
How can I cancel my withdrawal?
I’ve deposited using credit/debit card and want to withdraw. How will I receive my funds?
How long before I receive my money back after submitting a withdrawal request?
I made a withdrawal, but I haven’t received the money. What can I do?
See all 9 articles