General information 12

• Who is iFOREX.co.uk?
• What sort of financial services does iFOREX offer?
• What type of instruments can I trade at iFOREX?
• What is Forex trading?
• What is online CFD trading?

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Password & Login 3

• I forgot my password. What can I do?
• Can I change my password?
• How do I login to my iFOREX account and trading platform?

Demo account 2

• How can I get an iFOREX Demo Account?
• I can’t access my Demo Account anymore. What can I do?

Trading 20

• What causes the price of instruments to increase/decrease?
• How should I choose which CFD instruments to trade?
• How do I choose my deal size?
• What does the terms 'going long’ and ‘going short’ mean?
• How do I decide if I should Buy or Sell?

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Personal details, Compliance & Documents 7

• What are the general information questionnaires and why do I need to answer them?
• What documents will I be required to send?
• How can I send you my documents?
• How can I send you a copy of my credit card?
• Why can’t I send the documents via the upload system?

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Technical issues 4

• Can I trade CFDs on my mobile?
• How can I change the date and time settings on my PC?
• I cannot see the charts. What should I do?
• I don’t have Adobe Reader on my PC. How could I read PDF files?

Opening an account 2

• How do I open an account with iFOREX?
• What are the registration fees?

Deposit 8

• How can I fund my iFOREX account?
• How will deposits to iFOREX appear on my card statements?
• I funded my iFOREX account using a bank wire. When will I see the funds?
• I tried to fund my account using a credit/debit card but got a failure message. Now what?
• Why do I see a deposit failure notification?

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Training & Educational material 2

• What does a sample trading example look like?
• Why can’t I access the video tutorials?

Withdrawals & Closing an account 9

• How do I withdraw funds?
• How can I cancel my withdrawal?
• I’ve deposited using credit/debit card and want to withdraw. How will I receive my funds?
• How long before I receive my money back after submitting a withdrawal request?
• I made a withdrawal, but I haven’t received the money. What can I do?

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