If you encounter some difficulties when attempting to upload documents through our secure upload system, kindly make sure that…

* The files you are attempting to upload are in one of the following formats: doc, docx, pdf, jpg, jpeg, tif, tiff, gif, png or bmp.

*The files are uploaded from your real account only.

*The size of the file is smaller than 10 MB.

*The name of the documents contains only letters and digits. Example: while the file id.jpg will be uploaded with no problem, the file i_d. jpg will result in an error.

*All files are uploaded separately.

* You are uploading no more than 10 files.