Personal details, Compliance & Documents

What are the general information questionnaires and why do I need to answer them?
As a broker authorised and regulated by UK Financial Conduct Authority, iFOREX is legally required to verify our customers’ identity before they make a depo...
Sun, 6 Sep, 2020 at 3:29 PM
What documents will I be required to send?
We verify our clients’ identity by asking for a few official documents. The goal of this is to protect our clients by preventing identity theft as well as t...
Sun, 6 Sep, 2020 at 3:31 PM
How can I send you my documents?
1. Via the secure upload system on the iFOREX trading platform. 2. Email (never send copies of your credit card via email. Only proof of residence and ID w...
Sun, 26 Jul, 2020 at 10:51 AM
How can I send you a copy of my credit card?
Copies of your credit card should only be sent to us through the secured upload system, located under the personal icon on our trading platform.   Because...
Sun, 26 Jul, 2020 at 10:51 AM
Why can’t I send the documents via the upload system?
If you encounter some difficulties when attempting to upload documents through our secure upload system, kindly make sure that… * The files you are attempt...
Sun, 26 Jul, 2020 at 10:54 AM
How can I change my registered phone number?
Did you recently get a new phone number? Just email us a request and we’ll update your account.
Sun, 26 Jul, 2020 at 10:54 AM
How can I change my registered email address?
You can only have your email address changed once you complete all the compliance requirements. Once that’s done, simply email your request to our complianc...
Sun, 26 Jul, 2020 at 10:55 AM